These policies — including refund amounts and cancellation windows — are shown clearly before you book and again in your confirmation email.

If you cancel within the allowed window, your refund will be processed automatically back to your original payment method.

Key Notes:

• No refunds are issued for no-shows or cancellations made outside the eligible window.
• Force majeure events (such as natural disasters or serious emergencies) may be reviewed for refund or credit eligibility.
• Providers cannot cancel bookings themselves. In rare, verifiable situations, LuxuStars staff may cancel a booking on behalf of a provider — in which case the customer will receive a full refund.

You can view the specific refund terms for any booking under the My Bookings section of your account.