You’ll find the cancellation policy on the listing page, in your confirmation email, and in your booking details.

Cancellation Tiers by Category:

Accommodations – Based on the check-in time

• Flexible: Full refund ≥ 1 day. No refund within 24 hours.
• Moderate: Full refund ≥ 5 days. 50% refund between 5–2 days. No refund under 2 days.
• Strict: Full refund ≥ 30 days. 50% refund between 30–14 days. No refund under 14 days.

Vehicles – Based on the scheduled pick-up time

• Flexible: Full refund ≥ 1 day. No refund within 24 hours.
• Moderate: Full refund ≥ 5 days. 50% refund between 5–2 days. No refund under 2 days.
• Strict: Full refund ≥ 30 days. 50% refund between 30–14 days. No refund under 14 days.

Watercrafts – Based on the scheduled start time

• Flexible: Full refund ≥ 1 day. No refund within 24 hours.
• Moderate: Full refund ≥ 5 days. 50% refund between 5–2 days. No refund under 2 days.
• Strict: Full refund ≥ 30 days. 50% refund between 30–14 days. No refund under 14 days.

Experiences – Based on the scheduled start time

• Flexible: Full refund ≥ 1 day. No refund within 24 hours.
• Moderate: Full refund ≥ 5 days. 50% refund between 5–2 days. No refund under 2 days.
• Strict: Full refund ≥ 30 days. 50% refund between 30–14 days. No refund under 14 days.

Additional Cancellation Rules:

• No-shows: Not eligible for any refund.
• If a provider needs to cancel: Providers cannot cancel bookings directly. In rare cases involving force majeure or exceptional situations, LuxuStars staff may cancel on their behalf — only if valid documentation is provided and the situation meets our review criteria.
• Force majeure: If you're affected by a natural disaster or unforeseen emergency, contact the seervice provider directly.