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I forgot my password – how can I reset it?












If you forgot your LuxuStars password, don’t worry — resetting it is quick and secure.


On the Website (Desktop Only):

1. Go to the Log In page.



2. Click on "Forgot your password?".


Enter the email address associated with your account and click "Send".


Check your inbox for a verficiation code, enter the code and select "Verify"


Once you enetr the verification code, you'll be asked to create a new password.


Screenshot: Desktop – New password form

On the Mobile App (Android & iOS):

Open the app and tap on “Log In”, then select “Forgot Password?”.

Screenshot: Mobile – Forgot password option

Enter the email linked to your LuxuStars account.

Screenshot: Mobile – Email input in app

You’ll receive an email with a reset link — tap the link to open the reset form in your browser or app.
Enter your new password and confirm.

Screenshot: Mobile – Create new password

Once completed, you’ll be able to log in normally using your new password.